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Shipping & Returns
Shipping Policy
Last updated: 8 September 2026
This Shipping Policy forms part of our Terms of Service and applies to every order placed with 3D META through www.3dmeta.com.au. Orders placed through a marketplace (such as eBay or JB Hi-Fi Marketplace) are shipped under that marketplace’s delivery terms.
Where we ship
We ship Australia-wide and to New Zealand through our website. If you are outside Australia or New Zealand, email us at info@3dmeta.com.au and we will let you know whether we can ship to you and what it will cost.
Dispatch times
We pack and ship from our warehouse in Croydon South, Victoria.
In-stock orders placed before 3:00 pm Melbourne time (AEST/AEDT) on a business day are dispatched the same day. Orders placed after 3:00 pm, on weekends or on Victorian public holidays are dispatched on the next business day.
Preorder and backorder items are dispatched when the stock arrives. The estimated shipping date is shown on the product page and in your order confirmation. If your order contains both in-stock and preorder items, we hold the whole order and ship it together once everything is available. If you would rather receive the in-stock items first, contact us and we can split the order for you (additional shipping may apply).
Shipping rates
Shipping is calculated at checkout based on the weight of your order and the delivery address, and is shown before you pay. We do not add handling fees. Where a promotion offers free or discounted shipping, the promotion’s conditions apply and it is limited to Australian addresses unless stated otherwise.
Warehouse pickup is free.
Carriers and delivery options
Most orders ship with Australia Post, Aramex or Couriers Please, and we choose the service that will get your parcel to you fastest and most reliably for your area. Express shipping is available at checkout via Australia Post Express Post. Large or heavy orders, such as 3D printers or bulk filament, may ship with TNT / Team Global Express.
Parcel lockers and PO boxes can only be delivered to by Australia Post. If you enter a PO box or parcel locker address, we will ship with Australia Post; if the order is too large for that service we will contact you for a street address.
Delivery times
Delivery times are estimates only and start from the day of dispatch. As a guide, for standard shipping:
- Melbourne metro: 1–3 business days
- Other capital cities: 2–5 business days
- Regional Australia: 3–8 business days
- New Zealand: 5–12 business days
Express Post typically arrives the next business day within Australia Post’s Express Post network, and 1–3 business days elsewhere. Delivery times can be longer during peak periods (such as November–December), severe weather or carrier disruptions. We will let you know if we become aware of a delay affecting your order.
Tracking
Every order is sent with tracking. You will receive an email (and SMS, if you provided a mobile number) with your tracking link once your order has been dispatched. If your tracking has not updated for more than 3 business days, contact us and we will chase it up with the carrier.
Warehouse pickup
You can collect your order from our warehouse at Unit 13, 21 Merrindale Drive, Croydon South VIC 3136, Monday to Friday between 9:00 am and 5:00 pm. Select “Pickup” at checkout and we will email you as soon as your order is ready for collection — please wait for that email before coming in, and bring your order number with you.
Delivery address, authority to leave and redelivery
Please check your delivery address carefully before completing your order. If you notice a mistake, contact us straight away; we can usually fix it if the order has not yet been dispatched, but we cannot change an address once the parcel is with the carrier.
If you give the carrier authority to leave your parcel unattended (either at checkout or through the carrier’s app), the parcel is your responsibility once it has been delivered to that location. Where a parcel is returned to us because the address was incorrect, incomplete or unattended and not collected, we will contact you to arrange redelivery, and the cost of reshipping will be payable before it is sent again.
Damaged, missing or incorrect deliveries
If your order arrives damaged, has items missing, or contains the wrong items, contact us at info@3dmeta.com.au as soon as possible, ideally within 7 days of delivery, with your order number and photos of the packaging and the goods. We will arrange a replacement, or a refund if you prefer, at no cost to you. Please keep the packaging until the matter is resolved, as the carrier may need to inspect it. Your rights under the Australian Consumer Law are not affected by this timeframe.
If tracking shows your parcel as delivered but you have not received it, check with neighbours and anyone else at the address, then contact us as soon as possible so we can open an enquiry with the carrier.
New Zealand orders
New Zealand orders are shipped from Melbourne with tracking. Unless stated otherwise at checkout, prices shown in NZD on our website do not include New Zealand GST, duties or customs charges. Where New Zealand Customs applies such charges (generally on larger consignments), they are payable by you before delivery, and we cannot estimate or refund them. Free-shipping promotions do not apply to New Zealand orders unless stated.
Questions
Email info@3dmeta.com.au or use our contact form at www.3dmeta.com.au/pages/contact-us. Our returns process is set out below.
Returns & Refunds Policy
Last updated: 8 September 2026
We want you to be happy with everything you buy from 3D META. This policy explains our 14-day change-of-mind returns and your rights if something is faulty, damaged or not what you ordered. It forms part of our Terms of Service.
Nothing in this policy limits your rights under the Australian Consumer Law or, for New Zealand customers, the Consumer Guarantees Act 1993.
Your consumer rights
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Change-of-mind returns (14 days, free return postage)
If you change your mind, you can return an item within 14 days of delivery for a refund, exchange or store credit, provided that:
- the item is unused and in its original, unopened packaging — for filament this means the vacuum seal is intact, for resin the bottle is sealed, and for 3D printers and accessories the product has not been opened, assembled or used; and
- you can provide your order number or other proof of purchase.
For change-of-mind returns within Australia we will email you a prepaid return label, so the return costs you nothing. For New Zealand orders, return postage for change-of-mind returns is at your cost.
The following cannot be returned for change of mind (your consumer rights still apply if they are faulty): opened filament or resin; 3D printers or equipment that have been assembled or used; items sold as clearance; special or custom orders; and gift cards.
The original shipping charge on your order is not refunded for change-of-mind returns. If your order received free or discounted shipping under a promotion and the return means it would no longer have qualified, the shipping we covered may be deducted from your refund.
How to return an item
- Email info@3dmeta.com.au with your order number and the item(s) you want to return. We will reply with a return authorisation and, for Australian change-of-mind returns, a prepaid label.
- Pack the item securely, ideally in the box it came in, and attach the label.
- Lodge the parcel within 7 days of receiving the label. We recommend keeping your lodgement receipt.
Returns sent without a return authorisation may be delayed. Please do not send returns to our warehouse without contacting us first.
Faulty, damaged or incorrect items
If an item is faulty, arrives damaged, is not as described or is not what you ordered, contact us at info@3dmeta.com.au with your order number, a description of the problem and, where possible, photos or a short video. For filament and resin issues, it also helps to include your printer model and the settings you used, as many print problems can be resolved with a settings change — but this does not limit your right to a remedy if the product is faulty.
We will cover the cost of returning a faulty or incorrect item, or tell you that it does not need to be returned. Depending on the problem, we will repair or replace the item or refund you, in line with the Australian Consumer Law. If there is a major failure you can choose between a replacement and a refund.
3D printers sold by 3D META come with a manufacturer’s warranty of at least 12 months. Warranty claims are handled through us — contact us first and we will coordinate with the manufacturer on your behalf. The manufacturer’s warranty is in addition to your consumer guarantees, not instead of them.
Please tell us about transit damage within 7 days of delivery where possible, and keep the packaging, so that we can lodge a claim with the carrier.
Refunds
Refunds are processed within 5 business days of receiving and checking your return (or, for faulty items that do not need to be returned, within 5 business days of approving your claim). Refunds go back to the payment method you used to place the order:
- Card, PayPal, Shop Pay, Apple Pay and Google Pay: usually visible within 3–10 business days depending on your bank.
- Afterpay and Zip: refunded through your Afterpay or Zip account; the provider will adjust your remaining instalments.
- Bank deposit: we will ask you for the account details to refund to.
We will email you when your refund has been processed.
Exchanges and store credit
If you would prefer an exchange, tell us which item you would like when you contact us. Any price difference will be charged or refunded. Store credit is issued as a 3D META gift card and does not expire for at least 3 years.
Orders placed through marketplaces
If you bought a 3D META product through eBay, JB Hi-Fi Marketplace or another marketplace, please start your return through that platform so it is recorded correctly. Your consumer rights are the same.
Wholesale and reseller orders
Returns of wholesale orders are governed by our trade terms rather than this policy. Contact your account manager or info@3dmeta.com.au.
Contact
3D META
Unit 13, 21 Merrindale Drive, Croydon South VIC 3136, Australia
Email: info@3dmeta.com.au
Phone: 0411 421 377